I just stumbled upon this thread. I'm new to this home brewing craic and I've just placed my 2nd order with Brian this weekend because of his great prices for beginners, great service and he's very approachable.
It's great to see how he's taken on board a lot of critism thrown at him and built on it.
Also, to solve your big walk in freezer issue, have you thought of trying to source a refridgerated container off the back of a truck. A friend of mine got one a few years for storage, plugged a generator into it and it's been doing the job ever since.
O and also, I have to start claiming my 5% discount off you in future!!