TOPIC:

"JamesM":hehm4v1p wrote: Have i got this wrong then... I thought ppl were saying they were flogging it @ 4 for 1.99 - did i dream that?[/quote:hehm4v1p]
That doesn't seem to have been widespread tho...

"JamesM":hehm4v1p wrote: Ive never dreamt about reading something in a forum before though.[/quote:hehm4v1p]
LOL!

&amp;quot;emmetg&amp;quot;:2eb486r9 wrote: went in to pick up 15 euro deal today. i got all the items on leaflet despite tesco not really advertising it instore apart from a set of price stickers over the ice cream and pizzas. after checking the recipt i was not given the discount so had to speak to several people at the custmer service and wait over 30mins till i eventuall got the diffrence refunded <!-- s:D --><img src="{SMILIES_PATH}/icon_biggrin.gif" alt="" title="Very Happy" /><!-- s:D -->
apperently the offer does not start till tomorrow although the price tags did not state this.

customer services being contacted now will post response in the intrest of fairness[/quote:2eb486r9]

the reply

Thank you for your email.
I would like to introduce myself, my name is Sarah and I'm a Customer Service Manager who will be dealing with your complaint.

Firstly please let me apologise for the delay in my response.

May I take this opportunity to assure you that we recognise the responsibilities we have to our customers and would not deliberately mislead them and or be anything less than open in our approach with our special offer promotions. Therefore, its concerning that you were refused our €15.00 big night in deal. I've checked with my Business Support Team and the start date on the promotion was 18 June so you shouldn't have had any problems purchasing this.

Also, concerning is that no one at store was aware of the promotion even though it was clearly advertised. If you kindly let me know what store you shop at I'll contact the Store Manager to get this issue addressed.

While I realise there is little I can say to alleviate the upset and disappointment that has already been caused, by way of an apology, I would like to send a €15.00 Tesco Moneycard to you with my best wishes. If you can kindly send me your full address and I will arrange for this to be sent to you.

I do hope that, despite the problems you have had, in time you will give us the opportunity to restore your confidence in our operations.
Kind regards

Sarah Melly
Tesco Ireland Customer Service

&amp;quot;emmetg&amp;quot;:1koqqyj3 wrote: went in to pick up 15 euro deal today. i got all the items on leaflet despite tesco not really advertising it instore apart from a set of price stickers over the ice cream and pizzas. after checking the recipt i was not given the discount so had to speak to several people at the custmer service and wait over 30mins till i eventuall got the diffrence refunded <!-- s:D --><img src="{SMILIES_PATH}/icon_biggrin.gif" alt="" title="Very Happy" /><!-- s:D -->
apperently the offer does not start till tomorrow although the price tags did not state this.

customer services being contacted now will post response in the intrest of fairness[/quote:1koqqyj3]

the reply

Thank you for your email.
I would like to introduce myself, my name is Sarah and I'm a Customer Service Manager who will be dealing with your complaint.

Firstly please let me apologise for the delay in my response.

May I take this opportunity to assure you that we recognise the responsibilities we have to our customers and would not deliberately mislead them and or be anything less than open in our approach with our special offer promotions. Therefore, its concerning that you were refused our €15.00 big night in deal. I've checked with my Business Support Team and the start date on the promotion was 18 June so you shouldn't have had any problems purchasing this.

Also, concerning is that no one at store was aware of the promotion even though it was clearly advertised. If you kindly let me know what store you shop at I'll contact the Store Manager to get this issue addressed.

While I realise there is little I can say to alleviate the upset and disappointment that has already been caused, by way of an apology, I would like to send a €15.00 Tesco Moneycard to you with my best wishes. If you can kindly send me your full address and I will arrange for this to be sent to you.

I do hope that, despite the problems you have had, in time you will give us the opportunity to restore your confidence in our operations.
Kind regards

Sarah Melly
Tesco Ireland Customer Service

&amp;quot;emmetg&amp;quot;:3dx2wdqb wrote: went in to pick up 15 euro deal today. i got all the items on leaflet despite tesco not really advertising it instore apart from a set of price stickers over the ice cream and pizzas. after checking the recipt i was not given the discount so had to speak to several people at the custmer service and wait over 30mins till i eventuall got the diffrence refunded <!-- s:D --><img src="{SMILIES_PATH}/icon_biggrin.gif" alt="" title="Very Happy" /><!-- s:D -->
apperently the offer does not start till tomorrow although the price tags did not state this.

customer services being contacted now will post response in the intrest of fairness[/quote:3dx2wdqb]

the reply

Thank you for your email.
I would like to introduce myself, my name is Sarah and I'm a Customer Service Manager who will be dealing with your complaint.

Firstly please let me apologise for the delay in my response.

May I take this opportunity to assure you that we recognise the responsibilities we have to our customers and would not deliberately mislead them and or be anything less than open in our approach with our special offer promotions. Therefore, its concerning that you were refused our €15.00 big night in deal. I've checked with my Business Support Team and the start date on the promotion was 18 June so you shouldn't have had any problems purchasing this.

Also, concerning is that no one at store was aware of the promotion even though it was clearly advertised. If you kindly let me know what store you shop at I'll contact the Store Manager to get this issue addressed.

While I realise there is little I can say to alleviate the upset and disappointment that has already been caused, by way of an apology, I would like to send a €15.00 Tesco Moneycard to you with my best wishes. If you can kindly send me your full address and I will arrange for this to be sent to you.

I do hope that, despite the problems you have had, in time you will give us the opportunity to restore your confidence in our operations.
Kind regards

Sarah Melly
Tesco Ireland Customer Service