Wetherspoons aren't pubs, they're retail outlets that sell alcohol.
In my experience their staff are poorly trained and motivated. Many years ago in a Wetherspoons in London, 3-4 of us entered the bar. Bar maid was chatting on the phone. More staff than customers. She said to her friend, Gotta go, we're very busy.
There was a time when I had hoped that they would come here to put manners on the vintners, now I'm not so sure.