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16 years 8 months ago #7

"Adeptus":337kwaaz wrote:
Can someone tell me then if it fails half way though the transaction, or does it look like it completes and you get a cancelled transaction after the fact? If someone can write a step-by-step I will report it to Spreadshirt.

Thanks![/quote:337kwaaz]

This is what happens.
After you enter you payment details and review you order information and click Place Your Order the following message comes up on the next screen:

"Your payment was unfortunately declined. No money was collected. One possible cause could have been a data transfer problem with your financial institution. Please do the following: Try it again later or select another payment method and contact our service team: <!-- e --><a href="This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it."

I tried both Laser and Credit Card and got the same result.

16 years 8 months ago #8

Thanks dhat.

Could you do me a favour and try it again in a few hours, just in case? I'll report this to the service team.

16 years 8 months ago #9

In my case it takes the order and then I get this mail

Your order xxxxxxx has just been cancelled.

The amount has been automatically credited to your credit card.

Should you wish to re-order at a later date we of course would be delighted to welcome you as a Spreadshirt customer.

Take care.

Your Friendly Spreadshirt Team

This has happened many times

16 years 8 months ago #10

Very strange. Ok, thanks for the input. Oh, do you have an order number associated with that that I can ask them to check up on? You can PM me if you like.

16 years 8 months ago #11

Well, somebody just ordered an apron and a t-shirt...

16 years 8 months ago #12

&amp;quot;Adeptus&amp;quot;:v6zk7kwi wrote: Well, somebody just ordered an apron and a t-shirt...[/quote:v6zk7kwi]

That was me. I had to cancel afterwards as I was using the pre payment option and my on line banking would not accept the account numbers and sort codes for the spreadshirt account.

I give up!

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