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&amp;quot;oconn&amp;quot;:25tcw99k wrote: maybe advertise for staff on sites like this ? <!-- s:D --><img src="{SMILIES_PATH}/icon_biggrin.gif" alt="" title="Very Happy" /><!-- s:D -->[/quote:25tcw99k]

But when a customer asks for a Heineken you don't want your bar staff saying "You don't want to do that" <!-- s:) --><img src="{SMILIES_PATH}/icon_smile.gif" alt="" title="Smile" /><!-- s:) -->

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&amp;quot;Diablo&amp;quot;:2cijalva wrote:

&amp;quot;oconn&amp;quot;:2cijalva wrote: maybe advertise for staff on sites like this ? <!-- s:D --><img src="{SMILIES_PATH}/icon_biggrin.gif" alt="" title="Very Happy" /><!-- s:D -->[/quote:2cijalva]

But when a customer asks for a Heineken you don't want your bar staff saying "You don't want to do that" <!-- s:) --><img src="{SMILIES_PATH}/icon_smile.gif" alt="" title="Smile" /><!-- s:) -->

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[/quote:2cijalva]

Funny, but the idea of forcing a craft beer on someone who clearly knows what they want, could do more damage than a staff member who hasn't a clue about what their selling.

&amp;quot;Session&amp;quot;:1yx7dvuf wrote: I reckon people will take an interest in promoting something they can recognise and know as their own. In a brew pub and restaurant I ran in Oz we would explain to the customers on a daily basis what the beers tasted like and what the styles were. Each new staff member whether they were floor or bar, would have to be able to explain to customers what the beer tasted like.
The fact that the mangers and supervisors had passion and knowledge about the product meant that passion and knowledge would filter down to the rest of the staff. Instilling this sort of level of service has to be driven from the top down, otherwise it wont work.

Also, people in charge need to make it clear to bar staff that it is part of their job to understand about the beers. It is infrequent that someone in a wine bar has no knowledge of wine. Similarly in a brew/gastro pub, if the staff member is uninterested in the beers/food, then maybe they are just not the right fit for the place.[/quote:1yx7dvuf]
Have to agree with sessions points the only way staff will be interested in learning about any craft beers, wines different types of gin whatever the case is, is if it comes from the top. Learnt that the hard way! Sure they will listen and probably be able to rattle something off thats already written on the label but the only way to get them interested is if the management are interested about what they are selling.

&amp;quot;sbillings&amp;quot;:1ta38y6p wrote: I definitely think that a booklet of some kind would be a good idea. A primer on what craft beer is about, what the major styles are and profiles of the producers in Ireland.

I suppose it could be a modular booklet with a general introduction and then more specific information on the beers the pub is actually stocking. I'll think about it, get it clearer in my head and come back.[/quote:1ta38y6p]
My local does that!
(Sky and the Ground great pub!!)