bottles, 3 different hops, some beer kits. One of the other lads here was placing an order for some kits and bottles, so I just went in with him for the hops save me getting a seperate order. Last time he ordered a particular kit they didn't have it, didn't tell him and gave him something different in it's place - he only found out when they delivered it to the office!
Also when I was looking for a boiler they promised they were out, and were to let me know when they would be getting it. I had to ring a week later and ask about it, to be told they wouldn't have it for about 3 weeks.